Gift Card Terms & Conditions

These terms apply to AKU UK digital gift vouchers (eGift codes) purchased on aku.co.uk. Please read them before purchasing or redeeming a voucher.

If you need help, contact our Customer Service team: [email protected] or call +44 1250 718032.

Buying eGift codes
 
  • Redeemable only on the website purchased from: eGift codes purchased on aku.co.uk can only be redeemed on aku.co.uk (not with any AKU stockist).
  • Currency: voucher value is in Pound Sterling (GBP) and is not valid in any other currency.
  • Validity: eGift codes are valid for 12 months from purchase or last use (whichever is later).
  • Delivery: eGift vouchers are delivered by email (no physical card).
  • No cancellation / refund: once purchased, eGift codes cannot be cancelled, refunded or exchanged.

Using your eGift code at checkout
 

At checkout, enter your eGift code in the voucher/gift card field and complete payment as normal. The voucher value will be deducted, and you will pay any remaining balance due.

Combining codes
  • Multiple eGift codes can be used on one order.
  • Only one promotional discount code can be applied per order.
Important restrictions
  • An eGift code cannot be used to purchase another eGift.
  • Any remaining balance can be used later until the voucher expires.

Normal website delivery/carriage rules apply.


Safeguarding your voucher & delivery issues
 
  • Please safeguard your voucher like cash. AKU and ARDBLAIR SPORTS IMPORTERS LIMITED are not responsible if an eGift code is lost, stolen, destroyed or used without permission.
  • Please check the recipient email address carefully before purchasing. We cannot be held responsible for incorrect details entered at checkout.
  • If an eGift code does not arrive, ask the recipient to check their spam/junk folder first, then contact [email protected].

Returns on orders paid with an eGift code
 

If you return a product purchased using an eGift code, please follow our standard returns process.

Refunds

If a refund is approved, a new eGift will be issued for the refunded voucher value.

Split payments

If your order was paid partly by eGift code and partly by card, any refund will be made back in the same manner.


Issuer & legal information
 

ARDBLAIR SPORTS IMPORTERS LIMITED is the licensee of all intellectual property of AKU in the UK, including www.aku.co.uk.

Voucher codes are issued by ARDBLAIR SPORTS IMPORTERS LIMITED, Yard Road, Blairgowrie, Perthshire, PH10 6NW.

We reserve the right to amend these terms and conditions at any time.

Need help? Email [email protected] or call +44 1250 718032.